Frequently Asked Questions

How to Place an Order

Our web site is completely secure. We have the highest security on our servers and have put in place extra measures to protect your private information.

If you have questions you want answered before placing your order eMail us at: - or call us and let us know so that we may assist you.All items are non-returnable unless they have a manufacturer defect and all sales are final.

Please refer to Number 96 Terms And Conditions.

All returns for defective items must be approved before we can accept them. We do not accept non-defective returns. For a Return Merchandise Authorization (RMA) number, please contact us. Defective products may be exchanged for the same product or a different product that is at an equal or higher value. If an item of a higher value is selected, additional fees will be charged for the increase in price.

If the item is determined to be without defect upon it's return, you will be billed for the return shipping cost to our company and no refund or exchange will be granted. You will be given the choice of having us dispose of the product or have it shipped back to you. If you opt for us to ship it back to you, we will bill you for the additional shipping costs to reship it.

All exchanges must be approved before we can accept them. We do not accept non-defective exchanges. For a Return Merchandise Authorization (RMA) number, please contact us. Shipping charges will only be refunded in cases where our error caused the return.

Order Returned Due To Your Address, Failure To Pay Customs Or Pick Up
If we made an error in printing your shipping address, we will reship the order to you with no further cost to you. If you have provided us with the wrong shipping address or one that is not deliverable by our normal shipping means or you refuse to pay customs fees or arrange to pick up your package and it is returned to us, we will require you to pay to have your order reshipped once we receive it back in addition to any shipping charges we incur from your failure to ensure your package arrives to its destination after we have shipped it.

We require a deliverable postal address. If you give us an address that only a certain carrier can use and we have shipped it using another, you will be responsible for us reshipping your order once we receive it back (unless we gave authorization for you to use an alternative carrier for shipping).

If you change your mind after you order and the product has not already been shipped, you can opt for a store credit unless it is a special order item. Special order items may not be cancelled. We do not accept returns and therefore you may not cancel an order after it has been shipped.

We do not take returns for non-defective items. If returning a defective item, please note that pre-authorization is required for all returns and exchanges. For a Return Merchandise Authorization (RMA) number, please contact us.

When you return your item, please give a full description of the fault and return it in its original box with all manuals and accessories. Please thoroughly clean all used, returned, defective products and wrap them securely in a plastic bag and send it to: Number 96, 96 Goodwood Road, Goodwood, South Australia, Australia 5034.

Please, obtain a tracking number from a shipping carrier when sending a return. We are not responsible for returns lost on the way to us.

If the above information does not answer your question or concern, please eMail us at: - to request further information.

Certain laws and community standards throughout the World require that you not access adult material ONLY PERSONS WHO ARE 18 YEARS OF AGE CAN ENTER AND PURCHASE ITEMS FROM NUMBER 96 - If it is illegal for you to purchase our products we are not responsible for them getting confiscated by customs.

Make sure you check with your countries laws before ordering any type of product orders, including, but not limited to sexually natured photos and videos, from persons residing in certain locations.

If you are located in one of these areas, or if you know that the laws or standards of your community restrict the electronic or physical delivery of adult sexual material, then you may not order products from this online site.